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October 18th - Experience HDI Event
November 15th - WiFi 101
December 21st - Annual Holiday Event
January 17th - Major Incident Management
Go to Events Page to learn more
Service Desk Security
May, 2018
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Continuous Service Improvement
April, 2018
Shift Left Strategy
September, 2018
What is the significance of the "shift left" strategy to the service desk? How does this affect the overall company? How can this approach dramatically improve your operations and lower your support costs? This was one of THE hot topics at the last HDI conference!
Greg Dunning & Tony Salgado from Bomgar presented this excellent presentation during our September meeting.
Practice Good Discussion
March, 2018
Industry relevant whitepages, informational articles, guidebooks and training tools are some of the most valuable tools that HDI members have access to. While HDI hosts a plethora of all of these tools on their website for members, the North Coast Chapter goes above and beyond to add additional content for members and non-members alike, and some of the content from past meetings can be found here. This is only a fraction of the value that you get from being a member of HDI. Please visit our Membership page to learn more.
*Please pardon our delay as we move from our old site to our new one, and ensure you have access to some great content. Check back soon, as we will begin adding more to this page shortly.
Problem Management (w/ML)
January, 2018
Past Meetings