WiFi 101

November, 2018​

Practice Good Discussion

March, 2018

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Continuous Service Improvement

April, 2018

January 17th - Major Incident Management


February 21st - A night with the Cavs - Special Event! 


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Shift Left Strategy

September, 2018​

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Service Desk Security

May, 2018

Past Meetings

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Industry relevant whitepages, informational articles, guidebooks and training tools are some of the most valuable tools that HDI members have access to. While HDI hosts a plethora of all of these tools on their website for members, the North Coast Chapter goes above and beyond to add additional content for members and non-members alike, and some of the content from past meetings can be found here. This is only a fraction of the value that you get from being a member of HDI. Please visit our Membership page to learn more.


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Problem Management (w/ML)

January, 2018