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  • Gain industry knowledge


  • Learn from your peers


  • Excel in your career


  • Improve the maturity of your support organization


  • Acknowledge and celebrate professional achievement


  • Save money on professional and organizational development

We strive to add value to all of our members through a series of monthly meetings featuring industry relevant topics with industry experts and sought after keynote speakers. Our valuable networking events promote information exchange amongst members and encourage an environment in which to build business alliances. In addition to our monthly meetings and special events, you gain access to a plethora of whitepapers, informational articles and guidebooks including industry information, surveys and reports that are available only to HDI members.


Our members include service desk and end user support managers and professionals from across the region, spanning nearly all industries. Since 2004, we have been proud to watch many members grow from tier 1 support technicians to service desk managers and beyond, while sharing their insights and successes with all of us at our membership meetings and events.

Annual Membership Fee - $295 with a host of member benefits.


HDIConnect is our members-only website and your one-stop destination for peer learning and interaction on all things tech support. Serving as the cornerstone of our membership model, HDIConnect gives you a daily dose of conversations, collaboration, and knowledge-sharing through articles, trending research, podcasts, webinars, discussions, and much more. In addition to career-enhancing kinship with those who directly share your goals and challenges, you’ll find the best industry news, research, and resources—hand-picked by experts and practitioners to help improve your tech support operations. Learn more at Connect.ThinkHDI.com


Learn more about HDI membership or join HDI at www.ThinkHDI.com/Membership


If you have any questions, contact our VP of Membership, Robin Fabo at 330.558.2074 or robin.fabo@shiloh.com ​

November 15th - WiFi 101

December 21st - Annual Holiday Event

January 17th - Major Incident Management


Go to Events Page to learn more

Membership Information

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HDI empowers a highly engaged community of technical support professionals with the resources to reach their career goals while optimizing the success of their support centers.

Join thousands of your peers, from frontline analysts to seasoned directors, in a community where you can make connections, learn best practices, establish friendships, and grow. HDI is a place where you can go to:

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