Note: We are using HDI's event registration system.  In order to receive member pricing, you must login with the same credentials as you used when you renewed your membership or joined.  If you experience any issues, please e-mail Gil Brucken at gbrucken@flynnrg.com

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  • Members - Free
  • Non-Members - $25 Dollars​

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  • General Admission- $10 Dollars

                  Includes Lunch!

Key Trends in IT Service Management

Presented by Matt Schvimmer from Service Now

Friday, Dec. 6th

​12:00-3:00pm

Annual End-of-Year Banquet and Celebration 

HDI Analyst / Desktop Support Technician of the Year Banquet

Modis
6100 Oak Tree Blvd.

(lower level conference center)

Independence, OH 44131

*NOTE change of address!

Thursday, Nov. 21st

​2:00-4:00pm

100th Bomb Group
20920 Brookpark Rd.

Cleveland, OH 44135

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Block your calendar now for this popular event where we recognize the HDI North Coast Chapter Analyst of the Year and Desktop Support Technician of the year and toast to the holiday season!  Winners of the North Coast Chapter awards go on to complete regionally with other Midwest area chapters.  Regional winners receive free admission to the HDI SupportWorld Live conference (formerly HDI Conference and Expo) in April 2020 in Las Vegas where the national award winners are recognized. 


​As IT Service Management continues to evolve, specialize and grow, are you evolving with it or is your organization standing still?  Matt will share key emerging trends in the ITSM space that will help to improve the operation of your IT Department.

Matt currently serves as Vice President, General Manager of the ITSM business unit at Service-Now.  He has extensice experience in leading large, global disparate teams, identifying business opportunities, defining and delivering on corporate strategies and initiatives and delivering successful products to market.

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Note: We are using HDI's event registration system.  In order to receive member pricing, you must login with the same credentials as you used when you renewed your membership or joined.  If you experience any issues, please e-mail Gil Brucken at gbrucken@flynnrg.com

Upcoming Local Chapter Events

Upcoming Events

Nov. 21st - Key Trends in IT Service Management

*NOTE: Change of Address!


Dec. 6th - Analyst / Desktop Support Technician of the Year Banquet


Go to Events Page to learn more