Thursday, May 17, 2018, 2:00-4:00 PM
Listening to Tina from HDI at our last chapter meeting reminded me why I stay involved, and how much I learned over the past 10+ years. This is the perfect time to be more active with our chapter as we’re looking for help with upcoming events and we have our officer elections at the April meeting. If you’re interested in joining the board or a committee, please contact me directly (email@example.com) or talk to one of us at the March chapter meeting
April 10-13, 2018
MGM Grand, Las Vegas, NV
Mark your calendars now for a meeting on how to build a culture of continual service improvement (CSI) within your organization. Presented by Farrukh Ali from Pomeroy. Additionally, we will be electing officers for the VP Communications, VP Technology and VP Special Programs positions.
Mark your calendar now and plan to attend these great industry events!
UPCOMING MEETINGS & EVENTS
President's Message... from Jessie Coffey
CSI...SERVICE DESK EDITION AND OFFICER ELECTIONS
Date: Thursday, March 22, 2018, 2:00-4:00 PM
Cost: Free for Members, $5.00 for non-member practitioners, $20.00 for non-member vendors
Location: Microsoft, 6050 Oak Tree Blvd., Suite 300. Independence, OH 44131
Thursday, April 19, 2018, 2:00-4:00 PM
SECURITY PRACTISES IN A SUPPORT WORLD
with Chris Prewitt, AmTrust Financial Services
Our most popular meeting format is back! Come join us on March 22 at Microsoft for a highly interactive rountable discussion on various topics centered around best practices in IT service management. Have some staffing and training questions? Struggling with developing a useful knowledge base? What is "shift left"? What metrics matter? A joint meeting with itSMF, and moderated by some of Cleveland's best service management talent, this meeting will have you walking away with fresh ideas for your service desk...and a few new friends too.
Are you ready to be the NEW face of IT? This is the year to make a difference. This is the year for your technical support team to be recognized as a mission-critical component of your organization. You can make it happen at the HDI Conference & Expo.
The industry’s most comprehensive event unites experts and practitioners from around the world. Attendees will return to their team energized and ready to implement new strategies and tactics to improve customer service, resource allocation, and business productivity.At HDI, we know you, we know your challenges—and we’re ready to connect you with solutions. Register for the HDI Conference & Expo and become the NEW face of IT.
A ROUNDTABLE DISCUSSION ON SERVICE MANAGEMENT BEST PRACTICES...A JOINT MEETING WITH itSMF
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Thursday, March 22, 2018