Experience HDI is back and better than ever as we celebrate North Coast Chapter's 25th anniversary. Romona Robinson, author and Cleveland news anchor for WOIO-19 is the keynote speaker for this popular event. Don't miss it!

Tickets are $20 dollars for HDI Members, and $25 dollars for non-members and guests. Price includes lunch!


Experience HDI

October 18th, 12:00-4:00pm

Cleveland Clinic Offices

Beachwood, OH

Service Management World 2018

October 15-17, 2018

Orlando, FL

HDI Events

Shift Left Strategy and the Service Desk

Thursday, September 20th


​Gojo Industries

1 Gojo Plaza

Akron, OH 44311


More information to come!

Service Management World 2018 brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to meet and exceed the unique needs of service management professionals and technical support leaders.  Save $200 by registering now using promo code LC-TTTC7.  As an added benefit, it will help your chapter to win valuable prizes for our members


Mark your calendar now and plan to attend these great industry events!

WiFi 101 - A Practical Guide for Support Professionals

November 15th, 2:00-4:00pm

Location TBD

What is the significance of the "shift left" strategy to the service desk?  How does this affect the overall company?  How can this approach dramatically improve your operations and lower your support costs?  Come join us in September.  This was one of THE hot topics at the last HDI conference! 

Greg Dunning has been with Bomgar for over 6 years, and has handled enterprise accounts in a large territory for over 2 years.  He has both his undergrad and MBA from the University of Georgia where he is a season ticket holder to UGA Football.  When Greg is not working or traveling to visit customers, he enjoys to play golf and spend time with his wife, 2 year old son, and 5 month old daughter.

Tony Salgado has been a Sr. Solutions Engineer at Bomgar for over 10 years.  Tony has played an important role educating folks in the importance of Bomgar on its many roles of Security and IT.  He studied computer science and business and has a Master’s degree in Information and Telecommunication at The Johns Hopkins University.  He’s been in the Information technology for over 20 years.  In his free time, Tony loves to tinker with his 500 wheel horse power rally car.  He’s also a proud dad to a very active 6 year old girl.

Tickets are free for members, $5 dollars for non-member practitioners, and $20 dollars for non-member vendors.