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Sheri Wright, the Service Desk Manager at Steris Corporation, gave a great presentation about the transformation she and her team went through as they worked to insource and change their Service Desk from the ground up. Here is the PowerPoint for those who weren't able to join. Thanks again, Sheri, for a great presentation!


Industry relevant whitepages, informational articles, guidebooks and training tools are some of the most valuable tools that HDI members have access to. While HDI hosts a plethora of all of these tools on their website for members, the NorthCoast chapter goes above and beyond to add additional content for members and non-members alike, and a majority of that information can be found here. Whether it's notes, comments and presentations from our meetings, or relevant industry articles that are happening here in Northeast Ohio, you will find additional information below:

Please pardon our delay as we move from our old site to our new one, and ensure you have access to some great content. Check back soon, as we will begin adding more to this page shortly.