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Our Chapter Mission​

Leverage national HDI resources and best practices for the Northeast Ohio service management community and technical support professionals. Foster a welcoming environment for learning and growth for all of our members and visitors.

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Gil Brucken

VP of Communication

phone - (216) 525-2775 x1043

email -

Brent Heyneman

Chapter Advisor

phone - (216) 647-8115 

email -

About the North Coast Chapter of HDI

The NorthCoast Chapter of HDI was founded in October of 2004, and has been supporting and promoting HDI activities on a local level ever since. Serving Northeast Ohio, including Cleveland, Akron and Canton, we represent the IT Service and Support Professional community here at home, while giving our members access to valuable HDI tools and informational and networking events you can't find anywhere else. To learn more about how to become a member, visit our membership page for details.

Robin Fabo

VP of Membership

phone - (330) 558-2600

email -

Eric Younkin

VP of Technology

phone - (330) 328-2835

email -

Alex Sykes

VP of Programs

phone - (216) 515-5410

email -

Tami Menssen

VP of Vendor Management

phone - (216) 332-7988

email -

Patti Peko

Chapter Advisor

phone - (440) 759-0090

email -

Jenai Makulinski

VP of Finance

phone - (216) 332-7975

email -

Jessie Coffey


phone -(216) 986-1348

email -

North Coast HDI 2018-2019 Board Members

Maria Grbic

VP of Special Programs

phone - (330) 490-3914

email -

Upcoming Events

December 21st - Annual Holiday Event

January 17th - Major Incident Management

February 21st - a night with the Cavs

Go to Events Page to learn more